- Privacy Policy
At Levo, we value customer trust and are committed to protecting your personal information. We collect only the information necessary to process orders, improve customer experience, and provide customer support services. This may include details such as name, contact information, shipping address, and payment-related information during purchases or inquiries.
Customer information is handled responsibly and will never be sold or shared with unauthorized third parties. Information may only be shared with logistics partners, payment gateways, or service providers strictly required for operational and order fulfillment purposes.
By accessing our website or purchasing our products, you consent to the collection and use of information in accordance with this policy.
- Shipping Policy
At Levo, we are committed to delivering products safely and efficiently. Orders are processed after successful payment confirmation and dispatched within the applicable processing period.
Estimated delivery timelines range between 3–7 business days depending on delivery location, courier availability, public holidays, weather conditions, and other unforeseen circumstances. Once dispatched, customers will receive tracking details for their orders.
Levo shall not be responsible for delays caused by courier partners, inaccurate shipping details provided by customers, or circumstances beyond our operational control.
- Return & Refund Policy
Customer satisfaction remains a priority at Levo. Products eligible for return or exchange must be unused, in original condition, and returned with original packaging and accessories.
Return or exchange requests must be initiated within 7 days from the date of delivery. Products showing signs of usage, physical damage after delivery, improper handling, or customized products may not qualify for returns, exchanges, or refunds.
Where applicable, refunds will be processed after successful quality inspection of returned products. Processing timelines may vary depending on payment methods and banking institutions.
- Cancellation Policy
Orders may only be cancelled before dispatch confirmation. Once an order has been shipped, cancellation requests may not be accepted.
In situations where Levo cancels an order due to stock unavailability, pricing discrepancies, or unforeseen operational reasons, refunds will be processed according to the original payment method.
- Warranty Policy
Levo products are crafted using premium materials and quality workmanship. All products are covered under a 3-month warranty against manufacturing defects only.
The warranty does not cover damage caused by misuse, improper care, normal wear and tear, water exposure, accidental damage, scratches, improper storage, or unauthorized modifications.
Natural variations in leather texture, shade, grain, and appearance are characteristics of genuine leather and should not be considered manufacturing defects.
For warranty-related support, customers may contact Levo customer service with purchase details and product images for evaluation.
- Contact Information
For support, returns, warranty claims, or general inquiries:
Email: Levoshoes.ind@gmail.com
Phone: +91 9087084034
Levo India
#39/5, Crescent School Street, Khyoom Nagar Melvisharam – 632509
GSTIN: 33AAMFL8639G1ZZ
Levo reserves the right to modify or update these policies at any time without prior notice. Continued use of our products, services, or website constitutes acceptance of these policies.